October 28, 2009

Problems upgrading Quicken 2009 (Q09) to Release 7 (R7)

As soon as R7 was made available for folks to upgrade Q09, problems surfaced. Turns out most folks are getting a “Patch Engine Error” and the update fails.

After a lot of postings on the web, Intuit made a web page available for registering for a fix.
http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/7531.html

The “fix” was to uninstall/clean up/reinstall. Below is the message they sent. For the record many folks (including myself) have ignored staps 1 & 2 and gone straight to downloading and running the executable. It ran without any problems and everything seems OK/

I would, though, strongly suggest you save a copy of your database (use the built-in backup as well as the File Options) and have it saved somewhere safe before you proceed with all three steps or just the one.

==========================================

You contacted our support team regarding Quicken 2009 R7 - Patching Engine Error.

You are receiving this error because a file was damaged during installation or a prior update patch.

Please follow the uninstall procedures to clean up your files which is listed in the following QcleanUI link:
http://quicken.intuit.com/support/articles/getting-started/installation/4108.html

Once you have a clean uninstall then choose the following link for your version of Quicken for a new installation of the software:

Deluxe:
http://http.intuit.speedera.net/http.intuit/CMO/quicken/patch/QW09DLX.exe 

Home & Business:
http://http.intuit.speedera.net/http.intuit/CMO/quicken/patch/QW09HAB.exe
 
Premier:
http://http.intuit.speedera.net/http.intuit/CMO/quicken/patch/QW09PRM.exe

New User Edition:
http://http.intuit.speedera.net/http.intuit/CMO/quicken/patch/QW09QNUE.exe

Rental Property Manager:
http://http.intuit.speedera.net/http.intuit/CMO/quicken/patch/QW09RPM.exe

If you have any further questions or concerns, please visit our support site. We apologize for any inconvenience this has caused you.

Sincerely,

Quicken Support Team

2 comments:

Anonymous said...

Going directly to step three worked fine -- step three uninstalls as its first step. However, when the installation is almost complete, a window pops up asking if you want to upgrade to newest version -- that upgrade link did not work and does not seem to be necessary. I had to control-alt-delete terminate the upgrade, but the installation had already successully completed as Version 7.

Hank Arnold (MVP) said...

Interesting, since I also did that the 1st time. The process worked forme, though and it definitely donwloaded a bunch of stuff. Glad to hear it worked.

If you haven't already done it, I would try another One-Step UPdate just to be sure...

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