October 28, 2009

Problems upgrading Quicken 2009 (Q09) to Release 7 (R7)

As soon as R7 was made available for folks to upgrade Q09, problems surfaced. Turns out most folks are getting a “Patch Engine Error” and the update fails.

After a lot of postings on the web, Intuit made a web page available for registering for a fix.

The “fix” was to uninstall/clean up/reinstall. Below is the message they sent. For the record many folks (including myself) have ignored staps 1 & 2 and gone straight to downloading and running the executable. It ran without any problems and everything seems OK/

I would, though, strongly suggest you save a copy of your database (use the built-in backup as well as the File Options) and have it saved somewhere safe before you proceed with all three steps or just the one.


You contacted our support team regarding Quicken 2009 R7 - Patching Engine Error.

You are receiving this error because a file was damaged during installation or a prior update patch.

Please follow the uninstall procedures to clean up your files which is listed in the following QcleanUI link:

Once you have a clean uninstall then choose the following link for your version of Quicken for a new installation of the software:


Home & Business:

New User Edition:

Rental Property Manager:

If you have any further questions or concerns, please visit our support site. We apologize for any inconvenience this has caused you.


Quicken Support Team


Anonymous said...

Going directly to step three worked fine -- step three uninstalls as its first step. However, when the installation is almost complete, a window pops up asking if you want to upgrade to newest version -- that upgrade link did not work and does not seem to be necessary. I had to control-alt-delete terminate the upgrade, but the installation had already successully completed as Version 7.

Hank Arnold (MVP) said...

Interesting, since I also did that the 1st time. The process worked forme, though and it definitely donwloaded a bunch of stuff. Glad to hear it worked.

If you haven't already done it, I would try another One-Step UPdate just to be sure...

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